Frequently Asked Questions

ArtStudio specializes in handcrafted resin art and customizable items including earrings, keychains, coasters, bracelets, fridge magnets, pot/jar holders, and custom printed mugs. Each piece is uniquely crafted with attention to detail.

We use high-quality, non-toxic epoxy resin that is safe and durable. Our resin products often incorporate real pressed flowers, glitter, pigments, and other decorative elements to create stunning one-of-a-kind pieces.

Yes! Once fully cured, our resin products are completely safe, non-toxic, and food-safe for items like coasters. However, we recommend hand washing for longevity and avoiding prolonged exposure to direct sunlight.

Resin is highly durable and scratch-resistant when properly cared for. With normal use, your resin items should last for years. Avoid dropping them on hard surfaces and keep them away from extreme heat.

Absolutely! Many of our products offer customization options. You can personalize colors, add names or initials, include special dates, or request specific designs. Look for the 'Customizable' tag on product pages.

When ordering a customizable product, you'll see add-on options where you can specify your requirements. You can also upload reference images or describe your vision. For complex custom orders, contact us via WhatsApp for a consultation.

Basic customizations like color selection are often included. More detailed customizations such as adding names, images, or complex designs may have an additional fee which will be shown during checkout.

Custom orders typically take 3-5 business days to create, plus shipping time. During peak seasons or for complex designs, it may take slightly longer. We'll keep you updated on your order status.

Simply browse our shop, select your desired products, add them to cart, and proceed to checkout. You can create an account to track your orders or checkout as a guest.

We currently accept Cash on Delivery (COD) for orders within Pakistan. This allows you to pay when your order arrives at your doorstep.

Please contact us immediately via WhatsApp or email if you need to modify or cancel your order. We can accommodate changes if the order hasn't entered production yet. Custom orders cannot be cancelled once production has started.

Yes! We offer beautiful gift packaging for a small additional fee. You can select this option during checkout. Perfect for birthdays, anniversaries, or any special occasion.

Yes! We offer FREE shipping on all orders over Rs. 3,000 within Pakistan. Orders below this amount have a nominal shipping fee based on your location.

Standard delivery within major cities takes 3-5 business days. For remote areas, it may take 5-7 business days. Custom orders require additional production time before shipping.

Yes, we deliver to all cities and towns across Pakistan through our trusted courier partners.

Once your order is shipped, you'll receive a tracking number via SMS/WhatsApp. You can also check your order status by logging into your account on our website.

We carefully package all items to prevent damage. If your order arrives damaged, please contact us within 24 hours with photos of the damage, and we'll arrange a replacement.

We accept returns within 7 days of delivery for non-customized items in their original, unused condition. Custom/personalized items cannot be returned unless there's a manufacturing defect.

Contact us via WhatsApp or email with your order number and reason for return. Our team will guide you through the process and provide a return shipping address.

Once we receive and inspect the returned item, refunds are processed within 5-7 business days. You'll be notified via email once the refund is initiated.

Yes, exchanges are possible for non-customized items within 7 days of delivery. The item must be unused and in original condition. Contact us to arrange an exchange.

Clean your resin items with a soft, damp cloth. Avoid harsh chemicals, abrasive cleaners, or scrubbing pads. For stubborn marks, use mild soap and water.

While resin is water-resistant, we recommend avoiding prolonged water exposure. Remove resin jewelry before swimming or showering to maintain its shine and longevity.

Store resin jewelry in a cool, dry place away from direct sunlight. Use a jewelry box or soft pouch to prevent scratches. Avoid storing in humid areas.

Our products use UV-resistant resin to minimize fading. However, prolonged exposure to direct sunlight may cause slight discoloration over time. Store items away from direct sunlight when not in use.